Account Officer, Custody Solutions

What is the opportunity?

The Custody Solutions team provides global tailored custody and banking solutions. Our international client base includes traditional and alternative fund promoters, Investment Managers, Private Institutional clients, companies, and institutions.

Our goal is to provide our clients with a seamless service that is proactive, responsive, and globally integrated to meet their specific custody needs. With RBC Wealth Management we never want our clients to have the feeling that they are just another client. Our aim is to build a trusted and long-lasting relationship.

We take personal responsibility for our client’s satisfaction. A single point of contact will handle requests and keep the client informed ensuring that everything runs smoothly across all services and in all locations. Working together as a dedicated team of experienced professionals we will understand the special nuances of the client’s business and work in partnership with the client and their advisors to achieve their investment objectives.

The Account Officer is accountable for the entire client service delivery to assigned clients to add value and to grow strategic client relationships ensuring standards committed to in our Service Level Standards (SLS) are met and where appropriate, exceeded. You will address client needs and create value to them whilst retaining profitability.

What will you do?

• Ensure all client records are actively maintained and updated in accordance with regulatory and RBC requirements.
• Monitor and review day to day service administration for each assigned client in accordance with terms of the Service Level Standards and client expectations. This includes but is not limited to: client query tracking and resolution, Placement of unit trust, hedge funds and alternative investments transactions, DVP settlement, payments, FX, term deposits, credit facilities, reporting.
• Ensure client fees are calculated in line with signed fee agreement and are collected on time.
• Liaise and negotiate with other RBC departments to provide solutions to our clients to ensure an overall quality service.
• Maintain sound and up to date knowledge of RBC Computer systems to effectively support and explain to existing and potential.
• Recognise and escalate potential problems and client issues to the line Manager.
• Timely communication to clients of existing and changes to internal/external policies and procedures (e.g. Agent changes, payment routing).

What do you need to succeed?

Must-have

• Proven experience within client service/administration and banking/securities.
• Must have a flexible approach and be a team player.
• Excellent written and verbal communication skills.
• Computer skills: Microsoft Excel, Word, Outlook; IWM Online Services.

Nice-to-have

• Willingness to undertake relevant securities qualification.
• Proven experience in client facing environment.

What is in it for you?

We thrive on the challenge to be our best – progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible & Hybrid working options fully supported.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.