Client Services Support Administrator

What is the opportunity?

We are seeking a Senior Administrator to join our Wealth Management Europe Operations team. You will be responsible for performing complex operational tasks accurately and efficiently, whilst supporting daily team activities, mitigating operational risk, and maintaining data integrity. This is an excellent opportunity to develop your career, assist in issue resolution, identify and implement process improvements, and mentor more junior team members. You will contribute to a positive working environment and embody RBC Group values.

This is a permanent, full-time role based at our Newcastle, London, or Jersey location, requiring a minimum of 4 days working from the office and 1 day working from home once established in the role.

What will you do?

• Ensure work is produced to a high level of accuracy and completed in a timely manner, meeting relevant Service Level Agreements and operational standards
• Support your line manager in maintaining current departmental guides, processes, and procedures, and in producing accurate management information and reporting
• Escalate issues proactively to management in relation to risks, errors, and workload completion in a timely manner
• Understand team goals and their relationship to the wider group strategy
• Adhere to the Risk and Control Framework and Policy Framework, and engage proactively in regulatory and audit reviews
• Identify and implement areas of continuous improvement in conjunction with Operations Initiatives
• Act as a Subject Matter Expert on project work and take responsibility for resolving complex queries
• Support and train colleagues, sharing knowledge to ensure the smooth operation of business processes

What do you need to succeed?

Must-have

• Positive, can-do attitude with adaptability to change and strong self-motivation
• Demonstrable attention to detail and excellent time management, with the ability to manage conflicting priorities
• Robust ability to work independently and collaboratively as part of a team
• Professional communication skills, both written and oral, with the ability to engage with all stakeholders
• Strong IT proficiency with effective analytical and problem-solving skills
• Good understanding of the Financial Services sector and regulatory requirements

Nice-to-have

• Experience in client-facing operations, particularly onboarding, maintenance, or reporting functions
• Knowledge of Know Your Customer (KYC) and regulatory reporting requirements
• Project management or process improvement experience

What is in it for you?

We thrive on the challenge to be our best—progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Programme including bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and mentoring opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training programme in financial services

RBC Group does not accept agency resumés. Please do not forward resumés to our employees or any other company location. RBC Group only pays fees to agencies where a prior agreement exists and does not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

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