Senior Administrator, CDD and Onboarding

The purpose of this role is to support Business Units in undertaking initial new and existing business reviews, including screening and checking for file completeness for all prospective business, and also to process Customer Due Diligence (CDD) received. To ensure that the Group and their clients comply with the Anti-Money Laundering (AML) laws, regulations and relevant policies and procedures. Also, to assist with standalone or ongoing projects where necessary and as applicable to the role. The role holder is also expected to communicate effectively with the business and be self-motivated to develop skills and knowledge.

Principle Responsibilities

• Undertake initial new business reviews including screening, reviewing customer identification documents and checking for file completeness for all prospective business and relaying any findings to the relevant Business Units as appropriate and escalating where required;
• Manage any CDD & Onboarding administrators, delegating work, providing objectives and oversight of their deliverables;
• Ensure complete and accurate onboarding, sending outreaches to clients, liaising with client teams on new take-on;
• Managed onboarding mailbox with new client queries on the process of onboarding;
• Work collaboratively and support the Business Units and Managed Trust Companies with the day-to-day administration and processing of all CDD documentation in accordance with policies and procedures;
• Undertake ad-hoc and ongoing databased screening using the screening tool system and conducting internet searches, analysing results, identifying areas for review;
• Monitor incoming emails and respond to CDD related queries on a timely basis;
• Proactively respond to queries from teams as part of the CDD service;
• Process CDD received by the Business Units and record this within the relevant systems and physical filing in accordance with policies and procedures;
• Update and maintain accurate records of all CDD information required;
• Provide training to staff on CDD related policies and procedures;
• Scrutinise internal policies and procedures on a day-to-day basis when undertaking work to consider or suggest ways of improving them; and
• Assist with or carry out any other projects or tasks as requested from time to time.

General Responsibilities

• Develop and maintain good relations with team members and other staff;
• Ensure all work is conducted in accordance with internal procedures;
• Maintain the highest standards of confidentiality and security in terms of client affairs and records and all sensitive and personal data for Company affairs and its employees;
• Monitor performance against personal and developmental targets;
• Identify areas where further training would be beneficial;
• Maintain an awareness of all regulatory obligations, providing guidance to the business as required; and
• Achievement of client deadlines and KPI’s.

Competencies

• Excellent analytical, interpersonal, oral and written communication skills;
• Ability to thrive in a dynamic team environment;
• Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude;
• Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines;
• Dedicated to superior client service;
• Strong organisational skill and attention to detail;
• Ability to work cooperatively and collaboratively with all levels of employees and management to maximise performance, creativity, problem solving and results;
• Ideally an ICA qualification; and
• Demonstrates a strong working knowledge of the Jersey AML/CFT/CPF Handbook, including customer risk assessment, beneficial ownership, controllers, PEP identification, and ongoing monitoring obligations.

IT Skills

• Very strong IT skills to include general competency in Microsoft Office e.g. Work, Excel, and Outlook