Sustainable at Heart Award – RBS International

At RBS International (RBSI) we take a proactive, multilayered approach to reducing our environmental impact, recognising that our influence extends across a broad spectrum including our operations, our colleagues and the customers and communities we serve.

This is underpinned by clear long-term goals aligned to NatWest Group, including significant reductions in operational emissions, halving the climate impact of financing activity, and supporting £200 billion of climate and transition finance between 2025 and 2030. These ambitions provide a consistent framework for action across the business.

Central to delivery is the integration of sustainability into customer engagement. The Climate Decisioning Framework equips frontline teams with a structured way to engage non-personal customers on their climate transition progress, and to understand how they are managing climate-related risk. This enables more informed engagement and supports customers in adapting to a low-carbon economy. In parallel, Sustainability-Linked and Green Loans incentivise customers to take action to achieve measurable environmental and social targets or goals, spanning areas such as CO2 reduction, biodiversity, governance, and workplace safety. This has contributed £1.7 billion of CSFF (Climate and Sustainable Funding and Financing) between January and June 2025, and £0.5 billion of CTF (Climate and Transition Finance) under our refreshed criteria from July to December 2025.

While sustainability data and standards continue to evolve, RBSI, as part of NatWest Group, remains committed to improving transparency and insight. Ongoing engagement with customers, partners, and data providers is helping to strengthen the quality of information and support more effective decision-making.

RBSI is also strengthening its internal foundations. In 2025, alongside NatWest Group, it refreshed its Supplier Code of Best Practice, reinforcing expectations on climate action and responsible sourcing. Recognising the importance of capability, the organisation invests heavily in its people in targeted business areas, alongside dedicated volunteering leave. Across our jurisdictions, colleagues contributed 8,610 volunteering hours in 2025, helping deliver meaningful community outcomes.

Operationally, RBSI is taking tangible steps to reduce its footprint. Energy efficiency improvements across its estate; including LED upgrades, optimisation of heating and cooling systems which included the transition away from gas in key offices have reduced both energy consumption and reliance on fossil fuels.

Supporting communities remains a core priority. In 2025, RBSI supported 16 Jersey charities through its Community Involvement Strategy and invested £1 million into charitable initiatives across its jurisdictions. Initiatives such as the Winning Together conference brought together nearly 30 organisations from across 4 islands, fostering collaboration and enabling knowledge sharing. Mentoring programmes pairing colleagues with third-sector leaders have further strengthened local resilience and capability. RBSI is also contributing to wider environmental progress through collaboration. By joining initiatives such as Greening Jersey, it is helping restore natural habitats.

Through this coordinated approach combining clear ambition with practical action, RBSI is delivering measurable outcomes while supporting a more resilient, sustainable future for its customers, colleagues, and communities.