AI adoption is as much about culture as it is about technology. AI readiness is 10% technology, 20% data and 70% people and processes. Firms need to invest in upskilling staff in prompt engineering - the art of getting the most out of AI tools.James FaureFounder & CEO, Clairo AI
James shared insights from his career journey – from building AI systems in South African hospitals to launching Clairo AI in the UK.
Attendees were walked through a brief timeline of Generative AI, charting the rise of large language models (LLMs) in 2018 to the launch of accessible tools like ChatGPT in 2022 and now the emergence of AI agents in 2025.
James explained the concept of Agentic AI, which combines knowledge, intelligence, personas and actions to create systems that act independently. These AI agents can access data, make decisions and communicate with users.
With many firms hesitant to embrace AI due to data privacy concerns, James stressed the importance of secure, private AI systems. He advocated for compliance with international standards that align with global best practices.
James wrapped up with a call to action: ‘Start your AI journey. It won’t happen overnight.’ He encouraged attendees to experiment with tools, build prototypes and involve teams in the AI conversation. Those who do will be best positioned to thrive.
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