Manager, Asset Services

What is the Opportunity?

As Manager, Asset Services, you will lead a high-performing operational team, driving excellence in service delivery, risk management, and strategic execution. This role demands a strong leader with proven experience in managing and developing teams, fostering a culture of accountability, and delivering results in a dynamic financial services environment. You will be a key contributor to Wealth Management Europe (WME) Operations, ensuring alignment with RBC’s values and strategic goals while maintaining operational integrity and regulatory compliance.

Why This Role Matters:

This position is critical to the success of WME Operations, as it ensures the effective management of operational risk, drives process improvements, and upholds RBC’s reputation for excellence. You will be a role model for leadership, embodying RBC’s values and inspiring your team to deliver exceptional results.

What Will You Do?

Lead and Develop Your Team:

• Manage a team of professionals, providing coaching, performance management, and guidance to drive individual and collective success.
• Address underperformance proactively and foster a culture of continuous improvement.
• Promote team engagement, collaboration, and a positive working environment aligned with RBC’s values.

Drive Operational Excellence:

• Ensure adherence to operational procedures, regulatory requirements, and SLAs, maintaining high standards of accuracy and timeliness.
• Review and sign off on departmental procedures, ensuring compliance with audit and regulatory standards.
• Proactively identify and escalate risks, supporting resolution and mitigation strategies.

Leadership:

• Set a clear direction for your team, aligning operational goals with WME and RBC’s strategic objectives.
• Drive simplification, innovation, and process improvements, collaborating with stakeholders to implement change initiatives.
• Ensure the team is adequately resourced and engaged in the change portfolio.

Risk and Control:

• Embed a strong risk and control culture, ensuring team members understand and adhere to policy frameworks.
• Champion a culture of speaking up, encouraging colleagues to raise concerns for the greater good of RBC.

What Do You Need to Succeed?

Must-Have

• Proven Leadership Experience: Strong track record in managing and developing teams, including coaching, performance management, and addressing underperformance.
• Financial Services Expertise: Deep understanding of the financial sector and operational processes.
• Strategic Thinker: Ability to develop and implement strategic initiatives, drive process improvements, and make informed decisions.
• Risk Management: Expertise in operational risk management and regulatory compliance.
• Communication and Stakeholder Management: Exceptional communication skills, with the ability to adapt style and message for diverse stakeholders.
• Change Leadership: Experience leading teams through change, demonstrating adaptability and resilience.
• Technical Proficiency: Advanced IT skills and analytical capabilities to drive data-driven decision-making.
• RBC Values Alignment: Commitment to fostering a positive, inclusive, and client-focused culture.

Nice-to-Have

• Familiarity with Wealth Management Europe operations and ActiveOps.
• Certification in leadership, risk management, or operational excellence.

Ready to Make an Impact?

If you are a results-driven leader with a passion for developing teams and driving operational excellence, we’d love to hear from you! Apply now to join RBC and help us deliver exceptional value to our clients.

What is in it for you?

We thrive on the challenge to be our best – progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunity to lead and shape a critical function within WME Operations.
• In office working arrangement with flexibility to work remotely up to 1 day per week.
• Be part of a global organization committed to excellence, innovation, and employee growth.