Senior Analyst, Client Services

What is the opportunity?

Based in our Jersey or Newcastle offices, as a Senior Analyst, you will lead the analysis and optimization of complex operational processes. This role ensures compliance with Jersey and UK regulations (e.g., KYC), aligns with RBC’s risk appetite, and oversees timely client onboarding, exits, and data maintenance. You will drive strategic decision-making, foster innovation, and uphold RBC’s values in a collaborative environment.

RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.

What will you do?

• Analyse and optimize operational processes to identify improvement opportunities and develop strategic solutions.
• Create and maintain operational metrics, benchmarks, and insights to guide business decisions.
• Support client onboarding, exits, and data maintenance across systems, ensuring accuracy, timeliness, and regulatory compliance.
• Provide expert guidance to team members, promote innovation, and align team goals with organizational strategies.
• Engage proactively in regulatory and audit reviews, adhering to RBC’s Risk & Control Framework and Policy Framework.
• Streamline processes, drive continuous improvement, and contribute to project delivery using technical expertise.

What do you need to succeed?

Must-have

• Advanced analytical, numerical, and problem-solving skills.
• Deep understanding of operational procedures and financial services regulations (e.g., KYC, AML).
• Consistently able to deliver accurate, high quality work while keeping competing demands on track.
• A confident user of technology who embraces new ways of working

Nice to have

• Financial sector experience, particularly in Wealth Management or Private Banking.
• An appreciation for our culture and values, with a desire to help shape and strengthen them.

What is in it for you?

We thrive on the challenge to be our best – progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.