CIFO Annual Stakeholder Meeting

Join us for our virtual Annual Stakeholder Meeting on Wednesday 8th July, from 1:00 pm to 2:00 pm. During the meeting, we will share key messages from our 2025 Annual Report, highlight important developments from the year, and discuss the issues shaping our work in 2026.

The presentation will be followed by a live Q&A session with Antony Townsend, Chair of the Board of Directors, and Douglas Melville, Principal Ombudsman & Chief Executive.

Date: Wednesday 8 July 2026 

Time: 1:00 pm – 2:00 pm 

Register to attend here

Topics we will cover;

• Fraud and complaint trends: A closer look at the most significant themes that shaped our casework during 2025
• Governance and oversight: An update on how the Board has continued to strengthen governance and risk oversight
• Emerging issues and future priorities: How issues such as AI adoption, DSARs and service complaints are beginning to impact upon our work
• Announcing our new Jersey-based Board member: We will also share news of the newest addition to our Board and the experience they bring

Questions in advance

You can submit questions in advance by emailing tracy.weldrick@ci-fo.org, or during the event using the Q&A function on the online meeting platform. While we may not be able to answer every question during the session, we will follow up afterwards where appropriate.